Frequently Asked Questions

Ordering & Shopping

Is this really Indigo, the same shop I've bought from before?
Yes. Indigo has been open since 1993, and this online store is the same brand, same fabrics, same fit standards — just a new way to shop us. Our physical store is still open too.

Do I need an account to order?
No, you can check out as a guest. Creating an account just makes it faster to reorder and track past purchases.

Can I still shop in-store?
Yes, absolutely. Online shopping is an addition, not a replacement — our physical store continues to operate as usual.

Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Metro Manila deliveries typically take 1–3 business days, while orders outside Metro Manila take 3–7 business days, depending on your courier's regional network and how far the destination is from Metro Manila.

Is shipping free?
Your first online order ships free, no minimum required. After that, any order over ₱1,200 ships free nationwide.

Do you ship nationwide?
Yes, we ship anywhere in the Philippines.

Sizing & Fit

How do I know what size to order?
Please check our Size Guide carefully before ordering. Since we don't accept returns or exchanges, getting your measurements right before you buy is the most important step — take a moment to measure yourself against the chart rather than guessing your usual size.

What if my order doesn't fit?
All sales are final and we do not offer returns or exchanges, so please size carefully using our Size Guide before placing your order. If you're unsure between two sizes, feel free to message us before you buy and we'll help you choose.

Payments

What payment methods do you accept?
We're actively expanding our payment options. Cash on Delivery (COD) is currently available — check back soon as we roll out additional methods like cards and GCash.

Returns & Exchanges

What's your return policy?
All sales are final. We do not accept returns or exchanges on any order, so please check the Size Guide and confirm your details carefully before completing your purchase.

What if my item arrives damaged or wrong?
Please inspect your order as soon as it arrives and contact us within 48 hours at justenelbert@gmail.com so we can make it right.

Still Have Questions?

Not sure about sizing or anything else before you order? Reach out to us through Shopify Inbox or email justenelbert@gmail.com before you buy — we're happy to help you get it right the first time.